FAQs

When will my order ship?

Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.

How long does delivery take?

Shipping usually takes 7–15 business days, depending on your location.

Do you offer free shipping?

Yes! We offer FREE shipping on every order, with no minimum purchase.

How can I track my order?

Once your order ships, we’ll email you a tracking number.

You can use it to check real-time updates on the carrier’s website.

What if I entered the wrong shipping address?

Please contact us as soon as possible through the contact form.

If the order has not been shipped, we will update the address.

If it has already shipped, we cannot guarantee changes.

What should I do if my package is lost or damaged?

If your package is lost or arrives damaged, contact us within 7 days.

We’ll coordinate with the carrier and offer a replacement or refund.

What is your return policy?

You may request a return within 30 days of receiving your item, provided it is unused and in original packaging.

Do you offer exchanges?

Yes, if the item arrives damaged or incorrect.

Otherwise, you may return the item and place a new order.

How can I contact customer support?

You can reach us anytime via the contact form on our website.

We typically respond within 24–48 hours.